FAQs

  • For standard orders, we ship items your order within 5 business days, with most orders shipping within 1-3 business days. If an item you purchased goes out of stock and requires more than 5 business days to fulfillwe will contact you with an update on your shipping timeline. As a small business, we appreciate your patience and understanding with our timelines for fulfilling orders. 

    We provide $5 flat rate shipping for all orders using USPS Ground Advantage. Packages ship from Richmond, VA and delivery timelines are based on geographic location. 

    If you have an urgent need to receive your item by a specific upcoming date, please contact hello@belovedlyyours.com and we will confirm if we are able to upgrade your shipping speed via UPS at an additional cost for earlier delivery.

    Please note during the holiday season all postal/package carriers may experience delays in their delivery timelines. We will provide tracking information for all orders but cannot guarantee delivery dates.

  • Returns requests are accepted within 30 days of your order being delivered. To request a return, please visit the Returns page on our website.

    Once your return has been approved, you have 7 days to ship your item back to us. If you do not return your item during that time, you will be assessed a 20% restocking fee. After 30 days your return request will be cancelled. 

    If there is an issue with your order (damage, manufacturing defect, wrong item sent, etc.) we will gladly replace your item or provide a refund. We will provide you a free shipping label to return your item.

    If you change your mind, do not like your item, or otherwise decide to return it, you will be responsible for paying return shipping costs and mailing the items back on your own.

    If you experience a product issue with your item beyond the 30 day return window, please contact us at hello@belovedlyyours.com with your Order #, item #, and information regarding your issue and we will identify if we are able to offer a solution. We will not replace items that are broken or damaged due to wear or lack of proper care (e.g. using chemicals while wearing). Items that have a manufacturing or product defect may be eligible for exchange. 

    Our 18K Gold PVD coated premium stainless steel should last for years without tarnishing or discoloring under standard wear conditions so if you experience any discoloration issues, please contact us.

  • PVD stands for “physical vapor deposition” and is a type of vacuum coating process used to create an extremely strong and durable coating on metal. It is an eco-friendly process and more sustainable than traditional gold plating by reducing the release of harmful chemicals and pollutants into the air. 

    Our jewelry is made with a premium, surgical grade stainless steel base and then PVD coated with a thick (8-10 microns) layer of 18K gold that is 16-20 times thicker than standard gold plating used in most jewelry. This thick, durable PVD coating enables our jewelry to be waterproof, sweatproof, and anti-tarnish – keeping it’s beautiful color for years.

  • Our 18K gold PVD (physical vapor deposition) coating is waterproof, sweatproof, and more resistant to tarnishing and scratches than gold-filled, plated, or vermeil jewelry but comes at a fraction of the cost of solid gold. It is also substantially less expensive than gold-filled and vermeil jewelry and even a lower cost than low quality gold-plated jewelry used by many designers and popular brands. We used the highest standard of PVD coating at 8-10 microns thick which is 16-20x thicker than typical gold plating used in jewelry. 

    Visit the “Our Materials” section of our About page to see a head-to-head review of how our gold stacks up against the competition.

  • All of our 18K Gold PVD coated and premium stainless steel items are waterproof, sweatproof, anti-tarnish, and hypoallergenic. Their color should last with daily wear under normal conditions for multiple years.

    For items made entirely of 18K Gold PVD coated stainless steel or solid stainless steel:

     You can: 

    • Shower/bathe

    • Swim in the ocean or salt water pools

    • Wear it during exercise/when sweating 

    You should remove your jewelry if you:

    • Swim in chlorine pools (standard swimming pools)

    • Go in a hot tub

    • Come in contact with chemicals, cleaning products, dyes, or acidic items

    For our beaded jewelry:

    • The 18K Gold coated beads themselves will withstand the conditions noted above for our other jewelry without discoloring, however the materials they are paired with require more care than our metal chains.

    • Our stretch bracelets are made with commercial strength stretch cord and should withstand normal wear, but are not as durable as our clasped bracelets. They may snap if stretched too far or if they snag on something so handle with additional care. Over time the strength of the cord can weaken from wear and repeated tension. For bracelets with a more snug fit we recommend gently rolling them on to prevent excessive stretching.

    • For beaded bracelets or necklaces, we utilize a variety of materials such as natural and color enhanced stones, glass, and mother of pearl in addition to our 18K Gold coated stainless steel. We intentionally aim to source high quality and lasting beads but based on the materials, they are not as durable as our stainless steel based items and should be handled with more care. It is recommended you remove beaded bracelets before showering, swimming, or exercising.

  • No! That’s part of what makes our jewelry so great. The 316L stainless steel base for our gold and silver toned products is surgical grade and is considered safe for most skin types. While everyone’s skin is different and some individuals may rare allergies, our stainless steel is classified as hypoallergenic and should not cause a skin reaction or discoloration for the average person. 

    Brass (the most common base for gold plated jewelry), copper, and nickel are the metals that most commonly cause skin irritations and discoloration due to their tendency to oxidize and tarnish. None of these metals are used in our products.

  • We offer events in Richmond, Virginia (where we are based) as well as the Charlottesville and Williamsburg areas.

    For large-scale events, we will consider travel to farther destinations in Virginia or northern North Carolina for an added fee.